The Bill 3333/26 allows passengers to transfer the ownership of airline tickets, free of charge, up to 24 hours before boarding, through the airline's website, app, call center, or in-person service. The proposal is under review in the Chamber of Deputies.
According to the text, the company will have up to two hours to complete the transfer. Each ticket can be transferred only once, and the sale, intermediation, or resale of tickets through this means is prohibited. Tickets purchased with exclusive discounts for seniors, students, and other specific groups are excluded.
For the author, Deputy Glaycon Franco (PSDB-MG), the initiative strengthens consumer protection and transparency. According to him, the rule also brings efficiency to the sector by "avoiding waste resulting from the underutilization of seats that could be regularly occupied."
Rules for airlines
The project stipulates that airlines cannot establish contractual clauses that eliminate or hinder the exercise of this right. The transfer cannot be blocked due to the fare category of the ticket, promotions, discounts, or commercial programs.
In case of unjustified refusal, the consumer will be entitled to a full refund of the amounts paid, without prejudice to any compensation for material and moral damages.
Non-compliance with the rules will subject companies to the sanctions provided for in the Consumer Protection Code and the administrative penalties of the National Civil Aviation Agency (Anac). The agency may impose fines of up to R$ 500,000, considering criteria such as proportionality, recurrence, and the economic capacity of the company.
Operational costs
Although the project establishes that the transfer will be free and prohibits the charging of fees, fines, administrative charges, and fare differences, the text allows for the charging of operational costs effectively proven by the company.
In this case, the amount must be informed to the consumer in advance.
Next steps
The project is being processed in conclusive character and will be analyzed by the committees on Transportation and Communications; Consumer Defense; and Constitution, Justice, and Citizenship.
To become law, it needs to be approved by the Chamber and the Senate.
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